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Terms and Conditions for Accommodation Contracts
Agreement

Terms and Conditions for Accommodation Contracts

/ Terms and Conditions for Accommodation Contracts
Terms and Conditions for Accommodation Contracts
Scope of Application
Article 1
  • 1. Contracts for accommodation and related agreements to be entered into between this Hotel and the guest to be accommodated shall be subject to these Terms and Conditions. Any particulars not provided herein shall be governed by laws and regulations and/or generally accepted practices.
  • 2. In the case where the Hotel has entered into a special contract with the guest, insofar as such special contract does not violate laws and regulations and generally accepted practices, notwithstanding the preceding paragraph, the special contract shall take precedence over the provisions of these Terms and Conditions.
Application for Accommodation Contracts
Article 2
  • 1. A guest who intends to enter into the accommodation contract with the Hotel shall notify the Hotel of the following information:
    • (1) Name, address, age, gender, nationality and occupation of the guest(s)
    • (2) Date of accommodation and estimated time of arrival
    • (3) Accommodation charges (based, in principle, on the basic accommodation charges listed in Attached Table No. 1)
    • (4) A signed letter of consent to stay at the Hotel, signed by a parent or legal guardian, in the case of an unaccompanied minor
    • (5) Other information deemed necessary by the Hotel
  • 2. In the case when the Hotel asks the guest to submit a hotel registration form to record his/her name, address, phone number and other information, the guest who has made an application for accommodation shall immediately submit such form even after the conclusion of the accommodation contract.
  • 3. The Hotel may call the telephone number provided by the guest to confirm the reservation on any date prior to the scheduled accommodation date.
  • 4. In the case when the guest requests an extension of the accommodation during his/her stay beyond the date in item (2) of the preceding paragraph, it shall be regarded as an application for a new accommodation contract at the time such request is made.
Conclusion of Accommodation Contracts, etc.
Article 3
  • 1. The accommodation contract shall be deemed to have been entered into when the Hotel has duly accepted the application as stipulated in the preceding Article. However, the contract shall not be deemed to have been concluded if it has been proved that the Hotel has not accepted the application or if the applicant cannot prove the application acceptance by the Hotel.
  • 2. Even in the case when an application for accommodation is made and accepted based on incorrect accommodation charges offered by the Hotel through Internet websites or by phone, if such accommodation charges are significantly lower than those for the days around the date of accommodation, such acceptance shall be deemed to have been made by mistake under the Civil Code unless the reason why such accommodation charges are significantly low is given (such as a “limited” or “special” offer), and the Hotel shall treat such accommodation contract as invalid and so notify the guest promptly.
  • 3. When an accommodation contract has been entered into in accordance with the provisions of Article 1, the guest is requested
    to pay an accommodation deposit within the limits of the guest’s entire period of stay by the date specified by the Hotel.
  • 4. The deposit shall be first used for the total accommodation charge to be paid by the guest, secondly for cancellation charges under Article 6 and thirdly for reparations under Article 17 as applicable. The remainder, if any, shall be refunded at the time of payment for accommodation as stated in Article 11.
  • 5. When the guest has failed to pay the deposit by the date as stipulated in paragraph 3, the Hotel shall treat the accommodation contract as invalid. However, the same shall apply only in the case where the guest is thus informed by the Hotel when the period of payment of the deposit is specified.
Special Contracts Requiring No Accommodation Deposit
Article 4
  • 1. Notwithstanding the provisions of paragraph 3 of the preceding Article, the Hotel may enter into a special contract requiring no accommodation deposit after the contract has been entered into, as stipulated in the same paragraph.
  • “2. In the case when the Hotel has not requested the payment of the deposit as stipulated in paragraph 3 of the preceding Article and/or has not specified the date of the payment of the deposit at the time the application for an accommodation contract has been accepted, it shall be treated as that the Hotel has accepted a special contract prescribed in the preceding paragraph. “
Refusal of Accommodation Contracts
Article 5

The Hotel shall have the right to not accept the conclusion of an accommodation contract under any of the following cases:

  • (1) When the application for accommodation does not conform to the provisions of these Terms and Conditions.
  • (2) When the Hotel is fully booked and no room is available.
  • (3) When the guest seeking accommodation is deemed liable to conduct himself/herself in a manner that will contravene the laws or act against the public order or good morals in regard to his/her accommodation.
  • (4) When the guest seeking accommodation is deemed liable to make unreasonable demands, complaints, etc., and disturb the peaceful order of the premises.
  • (5) When the guest seeking accommodation is considered to fall under the following (a) to (d):
    • (a) A designated organized crime group or member of a designated organized crime group (“organized crime group” and “member of an organized crime group”), under the Law on Preventing Unreasonable Conduct by Organized Crime Groups (enacted on March 1, 1992), or is a related party, associated member or other antisocial group.
    • (b) A corporation or other entity whose business activities are controlled by an organized crime group or a member of an organized crime group.
    • (c) A corporation whose directors include persons corresponding to a member of an organized crime group.
    • (d) Antisocial groups and related parties or members of an antisocial group.
  • (6) When the guest seeking accommodation causes considerable annoyance to other guests.
  • (7) When the guest seeking accommodation is clearly determined to be carrying an infectious disease.
  • (8) When the guest seeking accommodation is dancing or singing loudly, playing loud music or otherwise disturbing other guests.
  • (9) When the guest seeking accommodation is recognized as being unable to pay.
  • (10) When the guest seeking accommodation is behaving suspiciously.
  • (11) When the guest seeking accommodation has used violence to make demands toward the Hotel, or has made demands beyond the scope of a reasonably acceptable burden on the Hotel.
  • (12) When the Hotel is unable to accommodate a guest due to a disaster, failure of facilities or other unavoidable reason.
  • (13) When the guest seeking accommodation is extremely intoxicated and deemed liable to disturb other guests, or when the guest significantly disturbs other guests.
  • (14) When the guest seeking accommodation fails to disclose his/her intent for commercial profit at the time of application.
Right to Cancel Accommodation Contracts by the Guest
Article 6
  • 1. The guest is entitled to cancel the accommodation contract by notifying the Hotel.
  • 2. If the guest has cancelled the accommodation contract in whole or in part (except in the case when the Hotel has requested payment of the deposit during the specified period as prescribed in paragraph 3 of Article 3 and the guest has cancelled before payment), the guest shall pay the cancellation charges as listed in the Attached Table No. 2. However, in the case when a special contract as prescribed in paragraph 1 of Article 4 has been entered into, the same shall apply only when the guest is informed of the obligation of payment of cancellation charges in case of cancellation by the guest.
  • 3. In the case when the guest does not appear by midnight on the expected day of arrival of the reservation without an advance notice, the Hotel may regard the accommodation contract as being cancelled by the guest.
Right to Cancel Accommodation Contracts by the Hotel
Article 7
  • 1. The Hotel is entitled to cancel the accommodation contract under any of the following cases:
    • (1) When the guest is deemed liable to conduct and/or has conducted himself/herself in a manner that will contravene the laws or act against the public order and good morals in regard to his/her accommodation.
    • (2) When the guest is recognized as making unreasonable demands, complaints, etc., and disturbing the peaceful order of the premises.
    • (3) When the guest is considered to fall under the following (a) to (c):
      • (a) An organized crime group, a member, associated member or a related party to an organized crime group or antisocial group.
      • (b) A corporation or other entity whose business activities are controlled by an organized crime group or a member of an organized crime group.
      • (c) A corporation whose directors include persons corresponding to a member of an organized crime group.
    • (4) When the guest causes considerable annoyance to other guests.
    • (5) When the guest is clearly determined to be carrying an infectious disease.
    • (6) When the guest has used violence to make demands toward the Hotel, or has made demands beyond the scope of a reasonably acceptable burden on the Hotel.
    • (7) When the Hotel is unable to accommodate a guest due to a disaster or other unavoidable reason.
    • (8) When the guest seeking accommodation is extremely intoxicated and deemed liable to disturb other guests, or when the guest significantly disturbs other guests.
    • (9) When the guest smokes in prohibited areas, does mischief to the fire-fighting facilities, or otherwise does not comply to the regulations in the Hotel Regulations stipulated by the Hotel.
    • (10) When the guest is found to apply to item (11) of Article 5 after the conclusion of an Accommodation Contract.
    • (11) When the guest applying for accommodation does not immediately observe the Hotel’s requests based on paragraph 2 of Article 2.
  • 2. In the case when the Hotel has cancelled an accommodation contract in accordance with the preceding paragraph, if the cancellation is made on the grounds of item (7) of the preceding paragraph, the Hotel shall refund payments for any accommodation services, etc., which the guest has not received yet. When the Hotel has cancelled for other reasons, payments for services which the guest has not received will be accepted by the Hotel as a penalty for contract breach and not be returned to the guest.
Accommodation Registration
Article 8
  • 1. The guest shall register the following information at reception of the Hotel on the first day of your stay:
    • (1) Name, age, gender address and occupation
    • (2) Except Japanese; nationality, passport number, port and date of entry to Japan
    • (3) Passport confirmation and copy
    • (4) Date and estimated time of departure
    • (5) Other information deemed necessary by the Hotel
  • 2. Should the guest intend to pay for his/her accommodation charges prescribed in Article 12 by any means other than the currency and credit cards designated by the Hotel, these credentials will be shown in advance at the time of the registration prescribed in the preceding paragraph.
Occupancy Hours of Guest Rooms
Article 9
  • 1. The guest is entitled to occupy the contracted guest room of the Hotel from 15:00. to 11:00 of the next day. However, in the case when the guest is accommodated continuously, the guest may occupy it all day long, except for the days of arrival and departure.
  • 2. The Hotel may, notwithstanding the provisions prescribed in the preceding paragraph, permit the guest to occupy the guest room beyond the time prescribed in the same paragraph. In this case, extra charges shall apply as follows:
    • (1) 1,500 yen (including tax) for each hour after check-out time to 13:00
    • (2) The accommodation fee for one night per room on check-out day, in addition to the extra charges incurred after 13:00 in the preceding item (1)
Observance of Hotel Regulations
Article 10

The guest will observe the Hotel Regulations established by the Hotel within the premises of the Hotel.

Payment
Article 11
  • 1. The breakdown and method of calculation of the accommodation charges, etc., by the guest is as listed in the Attached Table No.1
  • 2. The accommodation charges, etc., stated in the preceding paragraph shall be paid with Japanese currency or credit cards, etc., designated by the Hotel, at the Hotel reception at the time of check-in or upon request by the Hotel.
  • 3. Accommodation charges shall be paid even if the guest voluntarily does not utilize the accommodation facilities provided for the guest by the Hotel and which are at his/her disposal.
Responsibilities of the Hotel
Article 12
  • 1. The Hotel shall compensate the guest for damage if the Hotel has caused such damage to the guest in the fulfillment or the nonfulfillment of the accommodation contract and/or related agreements. However, the same shall not apply in cases where such damage has been caused due to reasons for which the Hotel is not liable.
  • 2. The responsibility of the Hotel concerning accommodation shall start from the time the guest registers at reception and end when the guest leaves his/her room to depart.
  • 3. The Hotel is covered by Hotel Liability Insurance in order to deal with unexpected fires and/or other disasters.
Handling when Unable to Provide Contracted Rooms
Article 13
  • 1. The Hotel shall, when unable to provide the contracted rooms, arrange accommodation of the same standard elsewhere for the guest, insofar as this is practicable possible, with the consent of the guest.
  • 2. When arrangement of other accommodation cannot be made, notwithstanding the provisions of the preceding paragraph, the Hotel shall pay the guest a compensation fee equivalent to the cancellation charges and the compensation fee shall be applied to reparations. However, when the Hotel cannot provide accommodation due to causes for which the Hotel is not liable, the Hotel will not compensate the guest.
Handling of Deposited Articles
Article 14
  • 1. The Hotel will not accept deposited goods that are cash, valuables, works of art, antiques, fragile goods, liquids or perishables.
  • 2. The Hotel shall compensate the guest for the damage when loss, breakage or other damage is caused to the goods deposited at Hotel reception by the guest, except in the case when this occurred due to a force majeure reason. However, for goods of which the Hotel has requested the guest to report their type and value but the guest failed to do so, the Hotel shall compensate the guest within the upper limit of 30,000 yen.
  • 3. The Hotel shall compensate the guest for damages or loss to goods, valuables and cash brought into the Hotel premises by the guest but that were not deposited at reception, if the causes of damages or loss are reasons attributable to the Hotel. However, for articles for which the type and value were reported in advance by the guest, the Hotel will compensate the guest within the upper limit of 30,000 yen, unless there was any intent or negligence on the part of the Hotel.
  • 4. Guests are not eligible for compensation for any scratches or dents on luggage deposited at the Hotel reception.
Custody of Luggage and Belongings of Guest
Article 15
  • 1. When the luggage of the guest is brought into the Hotel before his/her arrival, the Hotel shall be liable to store it only in the case when such a request has been accepted by the Hotel. The
    luggage shall be handed over to the guest at the front desk at the time of his/her check-in.”
  • 2. When the luggage or belongings of the guest are found after check-out and ownership of the article is confirmed, the Hotel shall inform the owner of the article that has been left and ask for further instructions. When no such instructions are given to the Hotel by the owner or when ownership is not confirmed, the Hotel shall handle it according to laws as follows:
  •  (1) Cash and valuables: Stored at the Hotel for seven days, including the day of discovery, before being turned over to the nearest police station.
  •  (2) Perishable foods: Notwithstanding the price or best-by date, these items will be discarded on the day of discovery.
  •  (3) Other articles: Stored at the Hotel for 14 days, including the day of discovery, before being discarded.
  • 3. In order to properly process luggage or personal belongings left behind in accordance with the nature of the contents, the Hotel shall assume it is allowed to check the contents arbitrarily, and if necessary, return it to the owner or process it according to the preceding paragraph, and the guest may not object to this.
  • 4. The responsibility of the Hotel regarding the custody of the guest’s luggage or personal belongings in the case of the preceding two paragraphs shall conform to the provisions of the preceding article, paragraph 1 in the case of paragraph 1 of this article, and paragraph 2 in the case of the preceding paragraph 1.
Liability in Regard to Parking
Article 16

The Hotel shall not be liable for the custody of the vehicle of the guest when the guest utilizes the parking lot within the premises of the Hotel, as it shall be regarded that the Hotel simply offers a space for parking, regardless of whether or not the key of the vehicle has been deposited with the Hotel. However, the Hotel shall compensate the guest for damage caused through intent or negligence on the part of the Hotel in regards to the management of the parking lot.

Liability of the Guest
Article 17
  • 1. The guest shall compensate the Hotel for any damage caused through intention or negligence on the part of the guest.
  • 2. The guest shall notify the Hotel immediately when accommodation services are different from those specified in the accommodation contract to ensure the smooth provision of accommodation services based on the accommodation contract.
  • 3. As the Hotel premises (excluding designated smoking areas) are all non-smoking areas, when guest smoking is confirmed in the guest rooms or within the facilities, the guest shall bear the charges for cleaning the guest room and liability for the suspension of guest room sales, pursuant to the provisions in the Attached Table No.3.
Disclaimer
Article 18

Guests shall be responsible for any use of computer communication services within the Hotel. The Hotel shall not be liable for any possible damages that may be caused by a systems failure or any other reasons while the computer communication services are being used. In addition, the guest may be required to compensate the Hotel and/or third parties for any possible damages caused by an act that is deemed to be an inappropriate use of a computer.

Refusal of Continued Use
Article 19

The Hotel may refuse a guest’s continued use of the Hotel in the event of the following:

  • (1) When undesirable activities toward the Hotel are taken, or are deemed liable to be taken.
  • (2) When the Terms and Conditions have been violated (which includes cases in which the Hotel has deemed violations liable).
Jurisdiction and Applicable Law
Article 20

Litigation arising between the guest and Hotel related to the accommodation contract shall be governed by the laws of Japan, and the Tokyo Summary Court or the Tokyo District Court shall have exclusive jurisdiction.

Attached Table No. 1 The breakdown for accommodation charges, etc. (Related to paragraph 1 of Article 2 and paragraph 1 of Article 11)
  Contents
Total Amount be Paid by the Guest Accommodation charges (1) Basic accommodation charges (room charge)
Extra charges (2) Additional meals, drinks, and other expenses
Taxes Taxes charged under applicable consumption tax laws
Note
Accommodation charges are the fees published on the Hotel website, etc.
There are no established children’s fees.
Attached Table No.2 (Related to paragraph 2 of Article 6)
The date of cancellation notification received No-show Accommodation day One day prior to accommodation day Nine days prior to accommodation day 20 days prior to accommodation day
10 guests or less 100% 100% 20% 0% 0%
11 to 99 guests 100% 100% 80% 20% 10%
100 guests or more *Separate contract

(Caution) *Groups of 100 guests or more will enter a separate contract.
1. The percentage signifies the rate of cancellation charge to the basic accommodation charges.
2. When the number of days contracted or scheduled number of guests are reduced and this reduction constitutes a contract breach, the cancellation charge will be applied according to the cancellation charge ratio.
3. Special plans/advance payment plans are under separate regulations.

Attached Table No.3 (Related to paragraph 3 of Article 17)
Cleaning fees due to smoking in a guest room 20,000 yen per room
Fees for suspension of guest room sales due to a guest smoking in a room 20,000 yen per day of guest room sale suspension

(Caution) The number of days that guest room sales are suspended shall be decided by the Hotel. However, the upper limit is 10 days.

Hotel Regulations
Every guest is requested to cooperate with the following Hotel Regulations established by the Hotel to ensure a pleasant and safe stay, in accordance with Article 10 of the Terms and Conditions. Please note that a guest who fails to comply with the Hotel Regulations may not be permitted to use Hotel facilities and accommodation pursuant to paragraph 1 of Article 7 of the Terms and Conditions, and he/she may be requested to pay for any damages incurred by the Hotel.
■For Disaster Prevention and Safety
  • (1) Please confirm that your room is locked when leaving your room during your stay (the rooms in the Hotel have self-locking doors). When sleeping in guest rooms, please lock and bolt the door from the inside.
  • (2) Please confirm the emergency evacuation routes which are displayed on each guest room door.
  • (3) Please confirm any visitors to the room through the door scope or by opening the door with the door bolt on, and refrain from incautiously opening the door. Please notify the front desk immediately if any visitors seem suspicious.
  • (4) Please refrain from meeting visitors within the guest room.
  • (5) Unless authorized, please do not use guest rooms for any other purpose than accommodation.
  • (6) Guests aged under 18 years old must present a signed letter of consent from their parents or legal guardian.
  • (7) In guest rooms, please refrain from using heat-emitting equipment, such as cooking/heating equipment, and also refrain from using electric appliances not designated by the Hotel, such as irons.
  • (8) The Hotel premises, including guest rooms and the lobby, are non-smoking areas. Please refrain from smoking in all areas excluding the designated smoking areas outside of the Hotel.
  • (9) Refrain from using items that may cause fires, such as fireworks, incense, incense sticks and candles, and also refrain from using items that leave a strong scent.
■Valuables

We ask that guests use the safe in their guest room to store any cash or valuables.

■Payment

The Hotel does not offer temporary payment services for airfare, trains, or sightseeing bus tickets, or for taxi, postal, or parcel fees.

■The following are prohibited within the Hotel premises:
  • (1) Animals or other pets (excluding assistance dogs)
      Please notify the Hotel beforehand when visiting with an assistance dog.
  • (2) Poisonous substances, hazardous substances, and substances that have a substantially foul odor or that expel fumes.
  • (3) Firearms, swords, items that constitute a crime such as gambling equipment, items of which their possession is prohibited by law.
  • (4) Substances that easily explode, combust or ignite such as explosives, volatile oils, etc.
  • (5) Items that make unwanted noises.
  • (6) Any other items or substances that are considered to be a hazard to guest safety
■The following are prohibited within the Hotel premises:
  • (1) Activities that infringe penal laws and regulations, such as gambling and other corruption of public morals.
  • (2) Political activities, election activities, and religious activities.
  • (3) Selling articles, promotional advertising, donation activities, and signature campaigning.
  • (4) Unauthorized activities, such as recording and filming with various equipment like cameras and videos for business use.
  • (5) Eating and drinking food/drinks in the restaurant that have been brought in from outside of the Hotel.
  • (6) Requesting Hotel staff to cook food brought in to the restaurant. (notwithstanding free services/paid services)
  • (7) Disruptive actions within the Hotel and other actions that annoy or disturb other guests.
  • (8) Using the guest room gowns and slippers outside of the guest rooms.
  • (9) We ask that meals or drinks are not delivered to the Hotel from external establishments.
  • (10) Any other activities that may interfere with the safety and sanitation of the Hotel.
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