- Can reservations be made by email or by telephone?
- We ask that reservations by telephone be made to the Henn na Hotel Customer Center (050-5894-3771). Unfortunately, we do not offer email reservations.
- Can reservations be changed or cancelled by email or telephone?
- Unfortunately, reservations cannot be changed or cancelled by email or telephone.
For online reservations, please take the necessary procedures on the reservation web page. We apologize for the inconvenience.
For reservations made through the Customer Center, please contact the Customer Center.
- From when are cancellation fees incurred?
- For reservations of 10 guests or less, cancellation fees are incurred from the day before the scheduled check-in. Guests will be charged 20% for cancellations on the day before a scheduled check-in and 100% for same-day cancellations or no notification on check-in day.
For reservations of 11 to 99 guests, cancellation fees will incur from 20 days before the scheduled check-in. Please refer to this page (Attached Table No.2) for details on cancellation fees.
- Is it possible to check in after midnight?
- Yes. However, the Hotel entrance will be locked after midnight, so we ask that you ring the intercom on the side (outside area) of the entrance at arrival.
- How many rooms can be booked with one reservation?
- A maximum of four rooms can be booked with one reservation. A reservation for five or more rooms will be a "group reservation." Please inquire to the Customer Center for a group reservation.
- I would like to confirm the details of my reservation. How can I do this?
- For reservations made via the Henn na Hotel Customer Center, confirmation can be made at the Customer Center. Online confirmation can be made by accessing the official webpage's "Confirm/Change/Cancel reservation" section within the "Accommodation reservation" page, or by confirming from the "Accommodation reservation confirmation email."
For reservations made on websites other than the official webpage, please ask at the website at which the reservation was made.
- Up to what point can reservations be changed on the official webpage?
- Although changes can be made until 23:59 on the day before check-in, changes in guest numbers and rooms may not be possible, depending on room vacancies.
- Can I pay by credit card?
- Yes. However, for security reasons, only cards with IC chips and configured code numbers (PINs) are accepted at the hotel.
*We regret to say that other cards and UnionPay cards are not accepted at the robot reception.
*AMEX cards will need a code number applied beforehand.